MONSTA X

Terms and Conditions

The terms and conditions as stipulated herein are binding for all ticket purchases

  1. Overview

    1. 2019 MONSTA X WORLD TOUR 'WE ARE HERE' in KUALA LUMPUR (“the Event”) is organised by Macpie Pro Sdn Bhd (“MacpiePro”). MacpiePro reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.

  2. General Sales Conditions

    1. Children aged 3 and above must have a ticket for admission. No admission for child aged below 12 years old unless accompanied by an adult aged 21 years old and above.

    2. Ticket holders are responsible to take note of any entry conditions or restrictions imposed on infants in arms, children without tickets or any minimum children admission age.

    3. The price of the ticket shall be the price set at the time the order for the ticket is accepted.

    4. For the avoidance of doubt, one (1) ID can only be used to purchase up to FOUR (4) tickets per transaction. Multiple transactions can be made.

    5. In the event of any change of the Identity Card(s) submitted during the online purchase, the current valid Identity Card must be produced before MacpiePro’s customer service agents or any such authorized personnel in order to be registered. MacpiePro’s customer service agents reserve the right to request for further confirmation or documents to verify the ID of the purchaser. In the event the confirmation or documents provided are insufficient to verify the ID of the purchaser, MacpiePro’s customer service agents reserve the absolute right to refuse ticket collection or registration.

    6. Upon collection of the tickets at the collection points as informed by MacpiePro, the purchaser must be able to show, for registration purposes, the e-confirmation verification sent to the purchaser and a clear soft copy of the Identity card submitted online during the ticket purchase online. Ticket collection procedure and method are bound by the Terms & Conditions of sale specified here in and any other provision as may be specified from time to time.

    7. Purchasers MUST show their original Identity Card and confirmation email upon collection. In the event the confirmation or documents provided are insufficient to verify the ID of the individual and/or purchaser, MacpiePro reserves the absolute right to refuse ticket collection.

    8. Third party are not allowed to collect the ticket.

    9. The ticket holder shall be responsible for all tickets after they have been collected. A printing fee of RM25.00 will be charged for each damaged or lost ticket. Not applicable to General Admission Ticket, Free Seating Ticket SUBJECT ALWAYS to MacpiePro’s terms and conditions.

    10. Purchaser are not allowed to change their collection point after selected the preferred collection point.

    11. A valid QR code ticket must be produced to get into the event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket.

    12. The resale of tickets is strictly prohibited. MacpiePro reserves the right to cancel any tickets that have been found resold.

    13. MacpiePro will not be responsible for any ticket that is lost, stolen or destroyed.

    14. Ownership or possession of the ticket does not confer any rights (by implication or otherwise) on the purchaser to use, alter, copy and/or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.

    15. Information is collected from those registering with MacpiePro in order to facilitate ticket or other services available. The information is collected and used in accordance with our Privacy Policy which can be found at http://www.macpiepro.com, which forms an integral part of these conditions.

  3. Purchase from Unauthorized Sources / Refusal of Admission

    1. Purchase of ticket shall only be made in our designated website at [http://www.macpiepro.com/] (“Website”), Any Ticket purchased from any other source may be unauthorized copies and purchaser(s) may be refused admittance to the Event.

    2. In the event that the purchaser provides false or incorrect data when making the purchase, the purchaser may be barred from attending the Event.

    3. MacpiePro reserves the right, without refund of any amount paid, to refuse the admission to, and/or eject any person whose behaviour does not comply with the rules and regulations set forth by us and/or the venue.

  4. Postponement, Cancellations and Refunds

    1. MacpiePro does not allow any exchange or cancellation of tickets under any circumstances and tickets sold are neither transferrable nor refundable unless otherwise permitted under paragraph 4(b) below.

    2. If the event is postponed or cancelled, a notice will be posted on MacpiePro’s website http://www.macpiepro.com/ or such other designated platforms (“Notice”). The Notice shall advise the procedures for requesting a refund and the period of time within which the purchaser could request a refund. For the avoidance of doubt, there shall also be no refund for Processing Fee (RM4.00) and Courier Charges (if any).

    3. In the event of postponement, the ticket purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.

    4. Refund will not be entertained if a request for refund is made after the given period from the date of the Notice. Such unrefunded sums shall be dealt with at MacpiePro’s sole discretion.

    5. Subject always to paragraph 4(b) above, in the event of cancellation, all tickets purchased using credit cards shall automatically be refunded to the credit cards with which the tickets were purchased.

    6. The purchaser must attend and present a valid, original tickets in order to claim refunds.

    7. MacpiePro reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.

    8. In the event any of the performing group is unable to attend or participate, and beyond its organizer’s reasonable control, no refund can be claimed under any circumstances

    9. MacpiePro reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.

  5. Consent

    1. During the Event (including entry into the Event), the ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.

  6. Assumption of Risk

    1. The ticket holder voluntarily assumes all risk and danger incidental to the Event whether occurring prior to, during or subsequent to the actual Event, including but not limited to any death, personal injury, loss, damage or liability.

  7. Changes to Event

    1. MacpiePro reserves the right to withdraw, replace, add or substitute any artists / performers’ and or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.

    2. MacpiePro reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.

  8. Recording/ Audiotaping

    1. No photography, audio or video recording is allowed during the Event unless otherwise stated by MacpiePro.

  9. Amendments

    1. MacpiePro reserves the rights to supplement, add, change or amend any of these terms and conditions at any time and at its sole and absolute discretion without prior notice.

  10. Entry to 2019 MONSTA X WORLD TOUR 'WE ARE HERE' in KUALA LUMPUR

    1. Entry to 2019 MONSTA X WORLD TOUR 'WE ARE HERE' in KUALA LUMPUR venue (Malawati Indoor Stadium) is strictly based on QR code which is attached with the physical ticket. Do not alter, remove and/or damage the QR image attached in the Ticket as it will result in entry being denied to the Event.

    * Please click agree if you have read through and understand the above stated terms and conditions, with no further arguments or disagreement on the next processes.


CONTENT

IMPORTANT NOTICE

Purchaser(s) MUST show their original Identity Card and confirmation email upon collection.

MacpiePro reserves the right to request for further confirmation or documents to verify the Identity Card of the individual collecting the ticket(s). In the event the confirmation or documents provided are insufficient to verify the ID of the individual and/or purchaser, MacpiePro reserves the absolute right to refuse ticket collection.

COLLECTION AT OFFLINE COUNTER ( Mcalls DLS )

FLOW OF COLLECTING YOUR TICKET

  1. Screenshot your confirmation email

  2. Your Ticket will be prepared and send to your preferred offline counter ( Mcalls DLS/)

  3. Head to your preferred offline counter after seven (7) working days

  4. Show your original Identity Card and confirmation email to the staff

Mcalls DLS COLLECTION AVAILABLE AT:

  • Sunway Pyramid
  • Mid Valley Megamall
  • NU Sentral
  • Dataran Pahlawan Melaka Megamall
  • Mcalls Service Center MMall Penang
  • Paradigm Mall Johor Bahru

Operation Hour: 10.00am- 10.00pm(subject to the outlet operation hour)

COLLECTION ON THE CONCERT DAY

The tickets may be collected at the box office/Ticket Counter of the event venue four (4) hours prior to the event OR refer to the time announced in the authorised channels. Box office/Ticket Counter will be closed once event start, purchaser is advised to collect tickets early.

DELIVERY SERVICE

Ticket will be delivered to the billing address after 7 working days of purchase.

GENERAL TERMS & CONDITIONS

  1. Every purchaser owns a unique QR Code (in the ticket) for entry to the venue.

  2. QR Code in the ticket is highly confidential, organizer will not be responsible for any leakage of QR information to third parties.

  3. Children aged 3 and above must have a ticket for admission.

  4. Enter to the venue by scanning QR Code only. Entry will be refused if QR code is damaged, altered or removed in any way or form from the ticket.

  5. Lost or damage of the ticket will not be entertained.

  6. Ticket is not transferable and not refundable. No exchange of ticket will be entertained under any circumstances.

  7. Complimentary Tickets shall not be resold or offered for sale.

  8. No outside food or beverages, photography, audio or video recording is permitted inside the venue unless otherwise stated by organizer.

  9. During the event, the ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.

MacpiePro reserves the right to change these terms and conditions at any time, and you agree to abide by such varied, supplemented or modified terms and conditions.

* Please click agree if you have read through and understand the above stated terms and conditions, with no further arguments or disagreement on the next processes.